Terms and conditions
1)Description
The works and products that are sold are of high quality and design, the handcrafted products by their own characteristic being built mostly by hand or with minimal mechanical tools present differences that make the product unique and never identical to another. The work is carried out by expert craftsmen of great professionalism. The ancient or vintage works may have been restored in some parts, or have some missing parts. Any vintage object speaks of the time passed, and this is what makes it unique and precious.
2)Shipping and delivery times terms and conditions
From the receipt of payment it takes about 10 days for the preparation and packaging of the product. Large products may require more time. Each work is carefully packaged with the utmost attention, accompanied by the certificate of sale and documentation. The shipping time in Italy is about 20 days. We do not ship cash on delivery. We ship throughout Europe, the United States, and the rest of the world, the shipping time is longer than in Italy. In another continent the average delivery times are around 40 days. In the islands the delivery times may be longer. The transport times once the shipment has been sent are always indicative, they depend on the carrier.
3) Shipping and delivery costs
We make it as easy as possible for the buyer by contributing part of the shipping costs, so we bear most of the transport costs and the transport price indicated to be paid by the customer is only a part. Delivery is always intended to be on the ground floor. The goods can be collected on site free of charge. Remember to leave us your email and a telephone number because they are required by the carrier and are necessary to track you for delivery. From the tracking code it will be possible to trace the route of the shipment. We ask you to monitor the shipment, sometimes the package remains in storage due to impossibility of delivery.
4)Customs terms and conditions
Customs duties are the buyer's responsibility. In the EU there are no duties. In non-EU countries, duties are set by the importing country, we provide all the necessary documentation to the forwarder.
5)Payments
Bank transfer, credit card, PayPal, postal order and postal transfer are accepted; it is possible to issue a sales invoice in which case the Fiscal Code or VAT number, code for the electronic invoice and tax data must be communicated to us at the time of payment. Payment must be made within 5 working days from the time of purchase, otherwise the item will be considered unsold and may be put back on sale. Each item sold will be accompanied by a receipt or invoice. Any complaints must be made no later than 10 days from delivery. The prices shown include VAT.
Bank transfer details: Merlin's Organisation Sas Cassa Padana Ag. Bovolone (Verona) Iban: IT78 M083 4059 2900 0000 0610 010 – SWIFT: CCRT IT2T PAD
6) Installment payments terms and conditions
If you like a work but would like to pay for it later, do not deprive yourself of the possibility of purchasing it and consider the possibility of paying in installments. It is possible to pay in installments with Paypal and also with other services, contact us and we can find the right solution for you.
The products are mostly unique works, often there is no other identical copy, so the sale is always subject to availability. If the item you purchased is no longer available, you will be informed as soon as possible. In this case you can choose between a refund of the item or replacement with a similar item. In this case, please do not leave negative or neutral feedback as the particular exclusivity of our products and works often means that there is no other identical one.
7) Returns and right of withdrawal
Our company follows the general rules of refund for defective goods. Please contact us for any problem, we will do our best to meet your needs. The costs for transportation are borne by the buyer. Customers can cancel the purchase within 10 days of delivery without penalty, and the price paid will be refunded minus the shipping costs incurred by the company. The return costs are borne by the seller. Damaged or modified items will not be accepted as returns.
8) Consumer protection law
Article 5 of Legislative Decree 185/1999 on distance selling provides the buyer with the right to withdraw from the purchase contract. The communication must be communicated within 10 working days from receipt of the item to the address mobilimerlin@tiscali.it The goods must be returned and sealed by the buyer within 10 working days from the date of communication of the withdrawal. Once the integrity of the goods has been verified, the seller will refund the amount paid excluding shipping costs and sales commissions. The seller bears a greater part of the shipping costs to facilitate the buyer, in case of return from the refunded amount the entire shipping cost supported by the seller will be retained.
9)Feedback
Your positive feedback is important to us. Please leave your feedback, it will help us grow our work and support jobs in our area. Our commitment has always been to recover, restore and enhance the works as much as possible for an ecologically sustainable future.
Stars are important to us; not assigning the maximum, for eBay, and for other sales platforms, translates into an INSUFFICIENT evaluation and penalizes us. If you are satisfied with our service, always issue the maximum score, because the sales platforms consider any other evaluation negative.
In case of any kind of problem do not leave negative or neutral feedback. Call us and we will find the solution together. The feedback is a public writing with legal value, the author is directly responsible for it both in criminal and civil proceedings against which we reserve all rights of recourse.
Visit our sites: https://mobilimerlin.com/,https://mobilimerlinshop.com/